Suport & FAQ

If you have made a payment on our website, it is posted to your account immediately. If your payment was made through online banking, it may take from 5 to 10 days for it to appear on your account.

Payments can be made:

  • By mail with check or money order
  • By phone (346) 201-6600 with credit card
  • Online in your account
  • Automatically with our Automatic Payment program

Yes, you can pay your bill using an active bank account. However, please remember to pay by the due date. It may take 5-10 business days for a bank to send a check

Ringgen accepts Visa and MasterCard.

Payments may only be canceled if made by a credit or debit card. To cancel, call (346) 201-6600 right after processing the payment.

You can view your payment history in your online account.

Your account is an online format that allows you to do the following:

  • Update your account
  • View and pay your bills
  • View our latest rates & plans
  • Add or update all services & features
  • Manage all deals & promotions

If you are not a registered account user, click here to register.

Your account may be blocked for several reasons. There may be a connection issue, billing issue or a security issue with your account. We ask that you contact us immediately when you notice your account is blocked.

Visit the login page and select “Forgot Password.”

You can update all contact information in your online account. Otherwise, just email wecare@ringgen.com or call (346) 201-6600.

Payments may only be canceled if made by a credit or debit card. To cancel, call (346) 201-6600 right after processing the payment.

You can update all payment information in your account account. Otherwise, just email wecare@ringgen.com or call (346) 201-6600.

You can:

• Send us a message here

• Email us at wecare@ringgen.com

• Call (346) 201-6600

To cancel your account, please email wecare@ringgen.com or call (346) 201-6600.

You can sign up for Ringgen services here or register for a new online account here.

Your account number can be found in the upper left-hand corner of your invoice or your account overview page.

When registering, please use numeric digits only – do not use any dashes or spaces.

This charge occurs when a customer is late on payment, made a partial payment or didn't pay at all.

A charge occurs when your bill is paid AFTER the designated due date.

A regulatory and administrative fee set by the client companies to cover legal, regulatory and business expenses.

To find your current balance, log in to your online account. You’ll see it in the upper left-hand corner of the “Account Overview” page or by following these steps: Billing & Payment > Statements.

Your balance is always due by the specified due date printed on your bill (also in your account overview).

Any credit applied to your account will be reflected in the following billing cycle.